Counseling &  Psychotherapy


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COUNSELING & PSYCHOTHERAPY​ for  Children, Teenagers, Adults and Couples

IN-PERSON SERVICES at ARISE

DURING the COVID-19 Pandemic

Decision to Meet Face-to-Face


When you and your counselor/therapist have agreed to meet in person for some or all future sessions. If there is a resurgence of the pandemic or if other health concerns come up, however, your counselor/therapist may require that you meet via telehealth. If you have concerns about meeting through telehealth, you and your counselor/therapist will talk about it first and try to address any issues. You understand that, if your counselor/therapist believes it is necessary, your counselor/therapist may determine that you return to telehealth for everyone’s well-being.


If you decide at any time that you would feel safer staying with, or returning to, telehealth services, your counselor/therapist will respect that decision, as long as it is feasible and clinically appropriate. Reimbursement for telehealth services, however, is also determined by the insurance companies and applicable law, so that is an issue we may also need to discuss.


Risks of Opting for In-Person Services


You understand that by coming to the office, you are assuming the risk of exposure to the coronavirus (or other public health risk). This risk may increase if you travel by public transportation, cab, or ride sharing service.

Your Responsibility to Minimize Your Exposure


To obtain services in person, you agree to take certain precautions which will help keep everyone (you, your counselor/therapist and your and their families, Arise other staff and other patients) safer from exposure, sickness and possible death. If you do not adhere to these safeguards, it may result in returning to a telehealth arrangement.

  • You will only keep your in-person appointment if you are symptom free
  • You will take your temperature before coming to each appointment. If it is elevated (100 Fahrenheit or more), or if you have other symptoms of the coronavirus, you agree to cancel the appointment or proceed using telehealth. If you wish to cancel for this reason, I won’t charge you our normal cancellation fee.
  • You will wait in your car or outside until no earlier than 2 minutes before your appointment time. You may not sit in the waiting room.
  • Others will need to wait outside or in the car (unless you bring your child to therapy, you may enter with your child, but wait in your car).
  • You will use provided alcohol-based hand sanitizer when you enter the building.
  • You will adhere to the safe distancing precautions we have set up in the reception area and therapy room, and stay 6 ft way from all others.
  • You will keep a distance of 6 feet and there will be no physical contact (e.g. no shaking hands) with your counselor/therapist or Arise staff.
  • You will wear a mask entering and leaving the Arise office (Arise staff will too). Please discus with your therapist if you will continue to wear your mask during your session. Both of you need to agree, if either one of you does not want to wear the mask while in session. During the session you will need to remain 6 ft apart from your therapist. All therapy rooms are set up in such a way, that you will be able to sit 6 ft apart.
  • You will try not to touch your face or eyes with your hands. If you do, you will immediately wash or sanitize your hands.
  • If you are bringing your child, you will make sure that your child follows all of these sanitation and distancing protocols.
  • You will take steps between appointments to minimize your exposure to COVID.
  • If you have a job that exposes you to other people who are infected, you will immediately let Arise now.
  • If your commute or other responsibilities or activities put you in close contact with others beyond your family, you will let Arise know.
  • If a resident of your home tests positive for the infection, you will immediately let Arise know and we will then resume treatment via telehealth.

Arise may change the above precautions if additional local, state or federal orders or guidelines are published. If that happens, we will inform about any necessary changes.


My Commitment to Minimize Exposure


Arise Counseling Service, LLC has taken steps to reduce the risk of spreading the coronavirus within the office and we have posted our efforts on our website and in the office. Please let Arise know if you have questions about these efforts.


If You or your Therapist/Counselor Are Sick


You understand that all Arise Staff are committed to keeping you, Arise staff and all of our families safe from the spread of this virus. If you show up for an appointment and your counselor or therapist or other Arise Staff believes that you have a fever or other symptoms, or believe you have been exposed, we will have to require you to leave the office immediately. We can follow up with services by telehealth as appropriate.

If any Arise staff member test positive for the coronavirus, Arise will notify you so that you can take appropriate precautions.


Your Confidentiality in the Case of Infection


If you have tested positive for the coronavirus, Arise may be required to notify local health authorities that you have been in the office. If Arise has to report this, Arise will only provide the minimum information necessary for their data collection and will not go into any details about the reason(s) for our visits. By signing this form, you are agreeing that Arise may do so without an additional signed release.


Arise's efforts to ensure your health and safety


As you read above, all Arise staff will only come to the office when symptom free, will social distance (6ft) in the office, will wear a mask entering and leaving the therapy rooms, and will sanitize the therapy room and bathrooms between all appointments.


Please contact us if you have any additional questions.